At Brianna Trails, your satisfaction matters. If you are not completely happy with your purchase, we’re here to help.

1. Return Window

You can request a return within 7 days of receiving your order. To qualify, the item must be:

  • Unused and in its original condition
  • Returned with all original packaging, tags, and accessories

Returns outside the 7-day window may not be accepted.

2. Refund Method

All refunds are processed in cash only, as we operate on a Cash on Delivery (COD) basis. After we receive and inspect the returned item, a cash refund will be arranged.

3. How to Request a Return

To begin the return process, email us at:
📧 [email protected]

Include the following details:

  • Your name
  • Order details (item name and delivery date)
  • Reason for return
  • Photos of the item (if applicable)

Our team will guide you through the next steps.

4. Non-Returnable Items

Items marked as non-returnable (e.g., for hygiene, safety, or customization reasons) are not eligible for return or refund.

5. Policy Updates

We may revise this policy as needed. Any updates will be posted here with a new effective date.

Contact Us

For questions or concerns about returns, please reach out to us at:
📧 [email protected]